35-Year Warranty Sealer information
Limited Lifetime Certificate of Warranty
Cleaning: Wipe up spills quickly and avoid letting liquids sit on the surface for extended periods of time.
Clean with a clean cloth, using mild dish soap and hot water only. Towel dry after washing to avoid streaks and water marking on the surface. Avoid using vinegar, ammonia, lemon, orange, household chemicals, acid, or solvents may damage the surface of granite overtime.
Pro Tip: To remove stubborn sticky materials like glue, or any product that has hardened, use a razor blade tip or 000 fine-grade steel wool.
If staining occurs, do not panic: all stains in natural stone will eventually lift; it is just a matter of how long that process takes.
Pro Tip: There are several ways to pull the stain out of the stone.
1.) Take near boiling water and add dish soap. Pour this onto the stain and allow it to soak into the stone. Use a hair dryer on high heat to evaporate the water. We recommend a couple applications of this free solution before investing in other options.
2.) There are several good stain removers on the market that are safe for natural stone. E-mail an image and description to firstname.lastname@example.org, and we would be happy to help.
Sealing: Natural stone sealer can be purchased through fabricators, such as GX, hardware stores, and online. Use a wipe-on, wipe-off procedure, similar to how you might clean any countertop on a daily basis.
All stone countertops will get a single coat of sealer before leaving the shop or onsite. Some stones, particularly lighter ones, will require a few extra coats immediately after installation. For this reason, we recommend testing the first few days in case you need this extra application. Application of any additional coats are left to the purchaser as part of ongoing stone maintenance.
A 35-year sealer warranty can be purchased at additional cost and we recommend this for all- natural stone and your worry-free experience.
Ask your Design Consultant for more details on our currently offered sealer warranties. *Please note that sealer warranties do not cover etching.
Scratches/chips: Stone is resistant to cracks, chips, scratches, and stains; however, like most materials, excessive force and/or pressure from objects can damage the surface. The most common area for chipping is around the sink area, as this area has such high use, and it is quite easy to hit the sides during washing. We do not recommend standing or sitting on your counter, as this could risk cracking or chipping.
If you crack or chip or scratch your counter, contact a stone fabricator, such as GX, or surface restoration company.